酒店员工的情绪耗竭:情绪倾向与积极工作反思的互动效应外文翻译资料

 2023-06-19 15:28:39

Emotional Exhaustion Among Hotel Employees: The Interactive Effects of Affective Dispositions and Positive Work Reflection

Shi Xu, Larry R. Martinez, Hubert Van Hoof, Mateo Estrella Duran, Gabriela Maldonado Perez, and Julio Gavilanes

Abstract

Hospitality employees inevitably face emotional exhaustion when performing their jobs. The purpose of this study was to investigate dispositional antecedents of hospitality employeesrsquo; emotional exhaustion, including self-instability, pessimism, and affect variability, and how employeesrsquo; affect variability mediates the relations between self-instability and pessimism and emotional exhaustion. In addition, we explored the moderating role of positive work reflection on the relation between affect variability and emotional exhaustion. A total of 224 frontline employees in 18 four- and five-star hotels in Ecuador responded to surveys about their emotions and work lives. The findings suggest that (a) emotional exhaustion was influenced by affect variability, (b) affect variability mediated the relations between self-instability and pessimism and emotional exhaustion, and (c) the relation between affect variability and emotional exhaustion was weakened by positive work reflection. The results highlight the importance of potential low-cost and easily trainable interventions that could help in attenuating the negative effects of highly variable emotions and the resulting exhaustion that are prevalent in the hospitality industry. This research is among the first to examine the dispositional antecedents of emotional exhaustion, and the first to highlight the role of positive work reflection as a moderating variable that can buffer the negative effect of affect variability on emotional exhaustion.

Keywords emotional exhaustion; affect variability; self-instability; pessimism; positive work reflection

Conceptual Model and Hypotheses

Affect Variability and Emotional Exhaustion

We anticipated that employeesrsquo; emotional exhaustion would be influenced by affect variability. Affect variability is defined as the frequency, speed, and magnitude of fluctuations in affective states (Oliver amp; Simons, 2004). Some individuals are stable in terms of their affect, whereas others experience fluctuations in their affect that may include extreme emotional states. High degrees of affect variability render individuals vulnerable to the sufferings of everyday life. For example, feeling very happy one moment and very unhappy the next could trigger a physiological stress response, which could alter cortisol profiles (Human et al., 2015) and have negative long-term consequences for both psychological and physical health (e.g., Houben, V an Den

Noortgate, amp; Kuppens, 2015). This could then further translate into emotional exhaustion, job dissatisfaction, and absenteeism,which have been shown to negatively affect customer/employee interactions in service contexts (Grandey, 2000).Emotional exhaustion is characterized by feelings of being overextended, drained, and depleted of onersquo;s resources (Maslach, Schaufeli, amp; Leiter, 2001). According to theory on personal resource depletion (e.g., Hobfoll, 1989), individuals have limited personal resources that allow them to engage in various taxing events throughout a day. Completing a variety of emotional activities—especially in hospitality contexts requiring an effortful regulation of emotions—could be particularly draining because of the depletion of psychological resources (e.g., Shani, Uriely, Reichel, amp; Ginsburg, 2014). Individuals with higher affect variability are more likely to have to engage in affect regulation to fulfill the emotional requirements of the job, relative to those with lower affect variability. Therefore, employees whose affective states are more variable and erratic could experience a higher depletion of their psychological resources at work, in comparison with employees whose affective states are more stable. Excessive consumption of resources is related to unfavorable results, such as lower levels of motivation, task focus, well-being, and psychological health (Hobfoll, 2010), which could ignite a downward spiral of further emotional exhaustion. Given the aforementioned argument, it is expected that affect variability would be positively associated with emotional exhaustion because of emotional resource depletion, and therefore, it is hypothesized as follows:

Hypothesis 1: Affect variability will be positively related to emotional exhaustion.

Antecedents of Affect Variability

In this study, we examine how self-perceptions are related to affect variability, which is in turn associated with emotional exhaustion. Self-perceptions are important to under-stand emotional traits (Dizen amp; Berenbaum, 2011). The cognitive appraisal theory of emotions (Frijda, 1986) conceptualizes self-perceptions as the antecedents to emotional reactions, which elicit, differentiate, and influence the intensity of different emotions (Dizen amp; Berenbaum, 2011). Most of the previous literature has used the cognitive appraisal theory of emotions to examine which specific cognitive appraisal dimensions predict which discrete emotions (e.g., a perception of self-blame predicts guilt and fear; Lutwak, Panish, amp; Ferrari, 2003).This study was based on the expectation that cognitive appraisal theory could also help in explaining affect variability, as individuals tend to be relatively stable in many important aspects of their appraisals and perceptions of events (e.g., Peterson amp; Villanova, 1988), which in turn contributes to their being relatively stable in how they respond emotionally. Based on the cognitive appraisal theory of emotions, it is posited that affect variability will be positively associated with instability of self-concept

剩余内容已隐藏，支付完成后下载完整资料

英语译文共 5 页，剩余内容已隐藏，支付完成后下载完整资料

资料编号：[603905]，资料为PDF文档或Word文档，PDF文档可免费转换为Word

原文和译文剩余内容已隐藏，您需要先支付 30元 才能查看原文和译文全部内容！立即支付

以上是毕业论文外文翻译，课题毕业论文、任务书、文献综述、开题报告、程序设计、图纸设计等资料可联系客服协助查找。

您可能感兴趣的文章